Give the Gift of Togo’s
Gift Card FAQs
Where can I purchase Togo’s Gift Cards?
Togo’s Physical Gift Cards can be purchased in-store at participating locations. Up to $250 in Togo’s E-Gift cards can be purchased at https://togos.myguestaccount.com/guest/egift. For amounts greater than $250, please contact Customer Service for assistance.
How do I send a Togo’s E-Gift Card?
Visit our E-Gift website, select your order amount, order quantity and favorite design per recipient email, and fill out all necessary contact and payment information. To send to more email addresses, click “Add Another E-Gift Card” before checkout.
How will my friends or family receive a Togo’s E-Gift Card from me?
After purchasing your E-Gift Card, you will be directed to an Order Confirmation page which will show the quantity, card description, delivery date, payment info, and order total. You will also receive a confirmation email with the same information. The recipient of your E-Gift Card will receive their own email with a personal message, their E-Gift Card amount and redemption information.
How do I redeem a Togo’s Gift Card?
You will be able to use your Togo’s Gift Card online or in-store. If redeeming your gift card online, type in your card number and pin number when prompted at check-out. If redeeming your physical gift card in store, present your card as payment at check-out. If redeeming your E-Gift Card in-store, present your E-Gift Card by showing a printed copy or by showing your mobile device so the crew member can key in your E-Gift card and pin numbers at check-out.
How do I check my rewards points or Gift Card balance online?
To check your Gift Card balance, log in go to https://togos.myguestaccount.com/guest/accountlogin, navigate to the account balance page, and enter your card number and the PIN number found on the back of the card. Gift Cards purchased/produced before November 1, 2016 do not have a PIN number and can only be used in-store. To check valid Gift Cards without a PIN number, contact Customer Service for assistance. Note: Togo’s is not responsible for plastic, paper or virtual gift cards purchased through 3rd party gift card resellers.
I keep trying to register my Gift Card, but it is not working. What do I do?
Your Gift Card may have been purchased/produced prior to November 1, 2016. You can still use your old Gift Card to make purchases, but it cannot be registered or added to your Rewards Account. If you have a Gift Card purchased/produced after November 1, 2016, or believe there’s an error, please contact Customer Service for assistance. Note: Togo’s is not responsible for plastic, paper or virtual gift cards purchased through 3rd party gift card resellers.
Do Togo’s Gift Cards expire?
Purchased physical and E-Gift Cards are redeemable at all participating Togo’s locations until all funds have been spent. Promotional E-Gift or Bonus Cards have an expiration date printed on the front of the card.
I ordered online but accidently typed in the wrong amount for the Gift Card. What do I do?
Contact Customer Service for assistance. Please be sure to have your Gift Card number and method of payment on hand.
Can I purchase a Togo’s E-Gift Card design as a physical Gift Card?
No. All E-Gift Card designs are meant for electronic gifting only.
Can I get cash back on the balance of my gift card?
As per California law, any valid purchased Gift Card balance under $10 can be reimbursed as cash back. Outside of California, Togo’s will provide cash back in accordance with local regulations. Please note that Oregon and Washington have a provision for balances under $5.00. Promotional E-Gift or Bonus Cards have no cash value.
Holiday Promo FAQs
How do I earn a Bonus Card?
Between 11/22/21-12/24/21, guests can earn a $5 Bonus Card for every $25 in E-Gift Cards purchased.
Why did I not receive a Bonus Card for my in-store gift card purchase?
The $5 Bonus Card holiday promotion is only valid for E-Gift Card purchases made on Togos.com/gift-cards.
When will I receive my Bonus Card?
$5 Bonus Cards will be emailed to the purchaser’s email address provided when placing the qualifying order. Save this email.
If I purchase more than $25 worth of E-Gift Cards, how many Bonus Cards will I receive?
Guests will earn (1) $5 Bonus Card for every $25 e-gift purchase. If your transaction totals $120 in E-Gift Cards, you will receive (4) $5 Bonus Cards. Each Bonus Card will be sent in a separate email.
When can I redeem my Bonus Card?
Bonus cards will be valid for redemption between January 1st, 2022 and January 31st, 2022.
Where can I redeem my Bonus Card?
Bonus Cards can be redeemed in-store only. Bonus Cards cannot be redeemed on online orders or on 3rd Party Delivery sites. To redeem, print or present the Bonus Card email so the cashier can ring in the Bonus Card number & pin number.
Can I use multiple Bonus Cards on my order?
There is a redemption limit of $20.00 in Bonus Cards in a single day.
If I don’t use the full value of my Bonus Card, can I use it on another order?
The Bonus Card is a $5 discount which can only be used one-time. There is no cash value, cash back, or retained value.
Gift Card Terms & Conditions
Treat purchased Gift Cards like cash. Togo’s Eateries, LLC (“Togo’s”) is not responsible for and will not replace lost, stolen, damaged, destroyed, or misplaced cards, or cards used without permission. Redeemable only at participating Togo’s U.S. locations. Not valid in certain locations, including non-participating franchisee locations, and certain restaurants in stadiums, airports, hospitals, hotels, college campuses, gas stations and military bases. Not redeemable for prior purchases or purchases of gift cards or gift certificates. Gift Cards cannot be redeemed for cash, unless required by law. To use, present physical Gift Cards at time of in-store purchase or if using E-Gift cards, present card number and pin. All purchased Gift Cards are reloadable. Funds remaining on purchased Gift Cards do not expire. Promotional E-Gift or Bonus cards have no cash value and expire on the date printed on the front of the card. No dormancy, inactivity, service, or other fees are associated with this card. Use constitutes acceptance of all terms and conditions, including the above, and at www.togos.com. For balance, visit a participating location or www.togos.com. For other information, visit www.togos.com. ©2021 Togo’s Eateries, LLC.
Holiday Promo 2021 Terms & Conditions
Togo’s Eateries, LLC $5 Bonus Card Holiday Offer Terms and Conditions. Starting 11/22/21 at 12:00 a.m. PST and through 12/24/21 at 11:59 p.m. PST, each purchase of $25 in E-Gift Cards will entitle the purchaser to one (1) free promotional $5 Bonus Card. Purchase must be made on Togos.com/gift-cards for an E-Gift Card. Not valid for in-store gift card purchases. This purchase can be made up of multiple lower denominated gift cards, and as long as the order total is at least $25 in one transaction, the purchaser will qualify for the promotional offer. This offer is only valid on new orders placed during the promotional time period defined above. It is possible to qualify for multiple $5 Bonus Cards, one (1) will be provided for each $25 spent under one transaction and under one order number. The applicable number of $5 Bonus Cards will be emailed individually to the purchaser’s email address provided when placing the qualifying order.
Each $5 Bonus Card is valid for redemption between 1/1/22 at 12:00am PST and 1/31/22 11:59pm PST and may only be used to discount five dollars from eligible purchased goods in-store at participating Togo’s locations. Bonus cards cannot be used to purchase gift cards and cannot be redeemed online or on 3rd Party Delivery sites. Redemption limit of $20.00 in Bonus Cards in a single day (regardless of number of visits or purchase transactions in such day). The promotional Bonus Card is a discount card which can only be redeemed one time and will not retain any unused balance, has no cash value, and may not be sold, transferred, reproduced or altered in any fashion. Only valid Bonus Cards will be honored. Togo’s Eateries, LLC reserves the right to refuse any unauthorized or expired Bonus Cards. ©2021 Togo’s Eateries, LLC