Togo’s Rewards FAQ’s

Have questions about your account? You’ve come to the right place! Find answers to the most commonly asked questions below.

How do I sign up for the Togo’s Rewards Program?
There are several quick and easy ways to sign up for our Togo’s Rewards Program. You can sign up by registering on our website with an activated Gift/Rewards card provided by your local participating restaurant, or you can register by requesting a virtual card through our website, TogosRewards.com, or the Togo’s App, which is available on Apple and Android devices.

How does the Rewards Program work?
The Togo’s Rewards Program is so easy! For every $1.00 you spend, you will receive 1.00 point. Each time you reach 50 points, you will receive a $5 Reward. You may earn up to 100 points per transaction. (Taxes, tips, donations, fees and gift card purchases are not eligible for point accrual).

Looks like my Rewards expired. Why?
Your $5 Rewards will expire after 60 days, so be sure to check your account often to see what rewards you have available to redeem. You may also receive additional points or rewards for special occasions, such as your Birthday, Anniversary, or promotional rewards. Some rewards may expire in as little as 1 day, but typically they expire within 7 or 14 days, so be sure to check your account to avoid missing out!

How do I Redeem my Rewards?
If you have our Togo’s App, open the App on your Phone and click “Check In.”  Give the three digit code to your cashier. You can also give your phone number or use your registered gift/rewards card.

For online ordering, login to your account and then apply your rewards before proceeding to checkout.

Will I accrue points if I haven’t registered my card yet?
Yes. Your card will accrue points, but you will not be able to redeem your rewards until it is registered in the Togo’s Rewards Program. Register your card here https://togos.myguestaccount.com/guest/register

Do I have to put money on my card or mobile app to use my Togo’s Rewards account?
No, you do not have to load money on your card or mobile app to participate in the program, but having a preloaded card makes your in-store payments a breeze!

Where do I get a physical Togo’s Rewards card to link with my mobile account?
To retrieve a physical Togo’s Rewards card, simply visit your favorite Togo’s location and ask a crew member for assistance. Once the card is added to your account, the number on your physical card becomes your account number, which you can find under the ‘My Card’ section on your profile in the Togo’s App.

I chose my favorite Togo’s location during registration. Can I use my Rewards card at any location?
You may earn and redeem your Rewards at any of our participating Togo’s locations.

I forgot my card when I visited Togo’s. Can I recover my points?
Of course! Contact Customer Service.

Am I able to merge my Gift/Rewards cards into one account?
Absolutely! After logging in to your account, select ‘Manage Cards’ to combine multiple cards into one account. Please feel free to contact Customer Service for assistance.

I keep trying to register my card, but it’s not working. What do I do?
If you’re having trouble registering your card to our Togo’s Rewards program, please contact Customer Service. We’ll get it fixed!

If I have the mobile app, do I also need a physical card?
Nope! Your mobile app will work in the same way a physical card does as your Togo’s Rewards card.

What do I do if I lose my Togo’s Rewards card?
You will need to log into your account and write down your account number. Bring this account number into your local Togo’s restaurant and a crew member will assist you in getting a new physical card.

How do I check my loyalty/gift card balance?
You can check your loyalty card online by logging onto your account at https://togos.myguestaccount.com/guest/accountlogin.  You can check your gift card balance by visiting https://togos.myguestaccount.com/guest/nologin/account-balance and entering your card number and the PIN number found on the back of the card. Gift cards can also be registered and used as a loyalty card that accrues points and rewards. Get started by registering your card at https://togos.myguestaccount.com/guest/register

Can I get cash back on the balance of my gift card?
As per California law, any Gift card balance under $10 can be reimbursed as cash back. Outside of California, Togo’s will provide cash back in accordance with local regulations. Please note that Oregon and Washington have a provision for balances under $5.00.

How do I recover my username and password?
To recover your username or password, please contact Customer Service or click the ‘forgot password’ link on the Togo’s Rewards login page.

Do I get points for gift card purchases?
Unfortunately, no. Points are only given for eligible Togo’s products, like sandwiches, salads, wraps, soups, chips, and drinks. However, if you are purchasing an eligible item with a gift card, you will receive your points.

I bought a catering box, do I get any points?
Yes! To receive your points, please make sure to use your Togo’s Rewards card or mobile App during your purchase in store, or login to your account for online ordering. The number of points you receive will vary depending on the type of catering. Maximum 100 points can be accrued per purchase/transaction.

I tried to register my gift card and received an error message. Why did I receive this message?
You received this error message because your gift card may have been purchased prior to November, 2016. Only gift cards purchased after November 1st, 2016 can be registered and added to your Rewards Account. You can still use your old gift card to make purchases, but cannot combine it to your Rewards Account unless it was purchased after November 1st, 2016. You are welcome to join our Rewards program by registering online at togostribe.com or downloading our Togo’s Rewards App through Google Play or the App Store.

If my card can’t be used with Rewards, why would I want to register it?
If you have a physical card, unless you register it with your contact information on our website, it cannot be replaced if lost, stolen, or destroyed.

I have more questions, who do I contact?
We’re happy to help! For Togo’s Rewards Questions, please contact Customer Service

For General Questions, you may email or call 877-MY-TOGOS (877-698-6467)