Togo's Rewards FAQs

Have questions about your account? You've come to the right place! Find answers to the most commonly asked questions below.

How do I sign up for the Togo's Rewards Program?

There are several quick and easy ways to sign up for our Togo's Rewards Program. You can sign up by registering on our website with an activated Gift/Rewards card provided by your local participating restaurant, or you can register by requesting a virtual card through our website or mobile app, which is available on Apple and Android devices.

How does the Rewards Program work?

The Togo's Rewards Program is so easy! For every $1.00 you spend, you will receive 1.00 point. When you reach 50 points, you will receive your $5 Reward. You may earn up to 100 points per transaction. (Taxes, tips, donations, fees and gift card purchases are not eligible for point accrual). Then you keep on earning!

Looks like my Rewards expired. Why?

Your $5 Rewards will expire after 60 days, so be sure to check your account often to see what rewards you have available to redeem. You may also receive additional points or rewards for special occasions, such as your Birthday, Anniversary, or promotional rewards. Some rewards may expire in as little as 1 day, but typically they expire within 7 or 14 days, so be sure to check your account to avoid missing out!

How do I Redeem my Rewards?

If you have our Togo's Rewards App, open the App on your Phone, Click “Check In” and give the three digit code to your cashier or you can give your phone number or use your registered gift/rewards card.

Will I accrue points if I haven't registered my card yet?

Yes. Your card will accrue points, but you will not be able to redeem your rewards until it is registered in the Togo's Rewards Program. Register your card here

Do I have to put money on my card or mobile app to use my Togo's Rewards account?

No, you do not have to load money on your card or mobile app to participate in the program, but having a preloaded card makes your in-store payments a breeze!

Where do I get a physical Togo's Rewards card to link with my mobile account?

To retrieve a physical Togo's Rewards card, simply visit your favorite Togo's location and ask a crew member for assistance. Once the card is added to your account, the number on your physical card applies to your mobile account, which you can find under the ‘My Card' section on your profile.

I chose my favorite Togo's location during registration. Is this the only store I can use my Rewards card at?

You may earn and redeem your Rewards at any of our participating Togo's locations.

I forgot my card when I visited Togo's. Can I recover my points?

Of course! Just submit this help form

Am I able to merge my Gift/Rewards cards into one account?

Absolutely! After logging in to your account, select ‘Manage Cards' to combine multiple cards into one account. Please feel free to contact us through email at for assistance.

I keep trying to register my card, but it's not working. What do I do?

If you're having trouble registering your card to our Togo's Rewards program, please fill out our support form at We'll get it fixed!

If I have the mobile app, do I also need a physical card?

Nope! Your mobile app will work in the same way a physical card does as your Togo's Rewards card.

What do I do if I lose my Togo's Rewards card?

You will need to log into your account and write down your account number. Bring this account number into your local Togo's restaurant and a crew member will assist you in getting a new physical card.

How do I check my loyalty/gift card balance?

You can check your loyalty card online by logging onto your account at You can check your gift card balance by visiting and entering your card number. Gift cards can also be registered and used as a loyalty card that accrues points and rewards. Get started by registering your card at

Can I get cash back on the balance of my gift card?

You can check your gift card balance by visiting and entering your card number. As per California law, any Gift card balance under $10 can be reimbursed as cash back.

Please note that Oregon and Washington have a provision for balances under $5.00.

How do I recover my username and password?

To recover your username or password, please contact Customer Service at or click the ‘forgot password' link on the Togo's Rewards login page.

Do I get points for gift card purchases?

Unfortunately, no. Points are only given for eligible Togo's products, like sandwiches, salads, wraps, soups, chips, and drinks. However, if you are purchasing an eligible item with a gift card, you will receive your points.

I bought a catering box, do I get any points?

Yes! To receive your points, please make sure to use your Togo's Rewards card or mobile App during your purchase. The number of points you receive will vary depending on the type of catering. Maximum 100 points can be accrued per purchase/transaction.

I have more questions, who do I contact?

We're happy to help! For Togo's Rewards Questions, please fill out our help request form at

For General Questions, you may email or call (866) 70-TOGOS (86467)

I tried to register my gift card and received an error message. Why did I receive this message?

You received this error message because your gift card may have been purchased prior to November, 2016. Only gift cards purchased after November 1st, 2016 can be registered and added to your Rewards Account. You can still use your old gift card to make purchases, but cannot combine it to your Rewards Account unless it was purchased after November 1st, 2016. You are welcome to join our Rewards program by registering online at or downloading our Togo's Rewards App through Google Play or the App Store.

If my card can't be used with Rewards, why would I want to register it?

If you have a physical card, unless you register it with your contact information on our website, it cannot be replaced if lost, stolen, or destroyed.

© 2018 Togo's Eateries, LLC. All Rights Reserved.

All products and services are not available at all Togo’s locations.

Pricing and participation may vary.